English (United States) English (United Kingdom)
 
Friday, March 12, 2010

How to Raise a Support Call
  1. First Time User? Make sure you have read the Module Config Guide in the "Documentation" folder of each module. Also check out this handy Module Deployment Guide (written by a Smart-Thinker customer!)
  2. Please do not email us unless your issue requires personal attention - we cannot answer generic questions.
  3. Search the appropriate Forums for an answer to your question.
  4. If none is found then create post in that Forum with your query, feedback or bug with the information below.


Please enter the following information to make it easier for us and save your time and ours:

  • Module Name and Version Number (from Module Definitions)
  • DotNetNuke Version Number (from Host menu)
  • Exact problem in detail with pasting of related entry from Error Log if an error occurred.

 

  1. First Time User? Make sure you have read the Module Config Guide in the "Documentation" folder of each module. Also check out this handy Module Deployment Guide (written by a Smart-Thinker customer!)
  2. Please do not email us unless your issue requires personal attention - we cannot answer generic questions.
  3. Search the appropriate Forums for an answer to your question.
  4. If none is found then create post in that Forum with your query, feedback or bug with the information below.


Please enter the following information to make it easier for us and save your time and ours:

  • Module Name and Version Number (from Module Definitions)
  • DotNetNuke Version Number (from Host menu)
  • Exact problem in detail with pasting of related entry from Error Log if an error occurred.

 
   
How to find your answer... Minimize

Your first port of call should always be the Forums or FAQs - there is a massive amount of information here. Please search for similar posts before submitting your question.

Please only contact us by email as a last resort - If you post on the Forums then we will answer there and it allows us to share the answer with everyone else. We can only answer emails requiring personal attention – please do not expect an answer to generic questions documented in our Forums. 

If you want to post on the Forums, please follow the guidelines below - "How to Raise a Support Call" to ensure we can help you as quickly as possible. 

Still having configuration issues and no time to read the Forums/Documentation? See our DotNetNuke Premium Support Service. 

If you have an urgent feature that you would like to see in the product then you should consider a Sponsored Enhancement.
Print  

© 2008 Smart-Thinker